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Help Center
Quick answers about your account, matching, calls, coins, and safety on CallMe.
1. Account & login
Do I need an account to use CallMe?
No — you can start your first match without creating an account. Creating one lets you keep a display name and preferences across sessions.
What if I forget my password?
Use the forgot-password flow and complete the verification steps. Make sure you still have access to the email linked to your account.
Why is my account restricted?
Access can be limited if we detect unusual activity, a rule violation, or a security risk. Some restrictions require additional verification before they're lifted.
How do I keep my account secure?
Don't share your login credentials, avoid signing in on devices you don't trust, and contact support right away if you suspect unauthorized access.
2. Matching, calls & messages
How does matching work?
Tap start and the queue connects you with an available person for a live video, voice, or text conversation. Results can vary with time of day and current demand.
Why did my call fail to connect?
Check your network connection, and make sure your browser has camera and microphone permissions enabled for the site.
Can I switch between video, voice, and text?
Yes — you can choose how you want to start a match, and skip to try a different format at any time.
How do I end a match or move to the next person?
Use the skip control at any point during a match — there's no requirement to stay in a conversation you'd rather leave.
3. Coins & payments
What do coins unlock?
Coins unlock optional extended features. The core matching experience does not require a purchase to try.
My payment isn't showing up yet — what should I do?
Confirmation can be delayed by payment-provider processing time. Check your order status first; if coins still haven't arrived after a while, contact support with your order details.
Can I get a refund?
Refund eligibility depends on the specific purchase, payment status, and any legal requirements in your region. Contact support with your order details and we'll review it.
4. Safety, reports & restrictions
How do I report someone?
Use the report tool available on every match when you encounter abuse, scams, harassment, or other prohibited behavior described in our Community Guidelines.
What happens after I submit a report?
We review reports and, depending on severity, may warn, restrict, or permanently remove the account involved.
How does blocking work?
Blocking prevents you from being matched with that person again. You can block someone at any point during or after a match.
Why was my own account restricted?
Restrictions usually follow a reported rule violation, payment abuse, or unusual activity flagged by our systems.
5. Privacy, policies & rules
Where can I see how my data is handled?
See our Privacy Policy for what we collect, how it's used, and your rights.
Where are the platform rules?
See our Terms of Service and Community Guidelines for acceptable use and enforcement.
6. Technical & access issues
Why is a page blank or not loading?
This is usually a caching or network issue. Try refreshing, checking your connection, or retrying on a different browser or device.
What should I try before contacting support?
Refresh the page, confirm your network connection, check camera/microphone permissions, and retry on a supported browser.
What should I include when reporting a technical issue?
The page or feature affected, roughly when it happened, and a screenshot if you have one — this speeds up how quickly we can help.
7. Still need help?
Contact us at [email protected] or see Contact Us for the full list of topics we support.