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Contact Us
Reach our official support channel for account, matching, payment, and safety issues related to CallMe.
1. Official support channel
CallMe provides one official channel for account issues, payment concerns, safety reports, and general questions. Using it — rather than an unofficial contact — helps us verify your issue accurately and protects you from impersonation scams.
Email: [email protected]
2. What you can contact us about
Account & login
- Trouble signing in or accessing your account
- Password reset or email verification issues
- Account restrictions or suspicious activity
Matching, calls & messages
- Matching queue not connecting you
- Voice or video call failures
- Harassment, abuse, or a suspicious match you need to report
Coins & payments
- Payment failures or an order that looks wrong
- Coins not showing up after a purchase
- Other billing questions
Policies & safety
- Questions about our Privacy Policy or Terms of Service
- Safety, fraud, impersonation, or underage-user concerns
3. Before you contact us
To help us resolve your issue quickly, include as much relevant detail as you can — what you were doing, roughly when it happened, and the device or browser you used. Please do not send your password, verification code, or full payment card details in a support message; we will never ask for them.
4. Security reminder
- Do not share passwords or one-time verification codes with anyone, including someone claiming to be CallMe staff.
- Do not trust payment instructions received outside the platform's normal checkout flow.
- Report suspicious links, impersonation, or scam attempts to us immediately.
- If you think your account or payment details may be compromised, contact us right away.
5. How requests are handled
We review requests based on the type of issue and its severity. Reports involving account security, payments, or safety may need additional verification before we can take action or give a final response.